Refund Policy

A legal disclaimer

BK Ceramics

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All BK Ceramics pieces are handmade and one of a kind. Small variations in shape, color, and texture are normal and part of the character of each item. Because of this, please read the policy below.

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Refunds

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We only offer refunds in the following situations:
• The item arrives damaged
• You received the wrong item
• The order is lost in transit

To request a refund, please contact us within 7 days of receiving your order with:
• Your order number
• A photo of the item
• A brief description of the issue

Once approved, refunds are processed to the original payment method.

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Exchanges

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Because each piece is unique, we cannot offer traditional exchanges.
If your item arrived damaged, we can offer:
• A replacement (if a similar item is available)
• Or a refund

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Cancellations

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Orders can be cancelled within 24 hours of purchase as long as they have not been shipped.

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No Returns on:

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• Custom pieces
• Used items
• Items damaged due to improper care
• Minor variations in color or form (expected with handmade ceramics)

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Shipping Costs

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Shipping fees are non-refundable unless the order arrived damaged or incorrect.

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Contact

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If you have any issues with your order, please reach out at:

info@bkceramics.ca

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We will always try our best to help.