Refund Policy

A legal disclaimer

BK Ceramics

All BK Ceramics pieces are handmade and one of a kind. Small variations in shape, color, and texture are normal and part of the character of each item. Because of this, please read the policy below.

Refunds

We only offer refunds in the following situations:
• The item arrives damaged
• You received the wrong item
• The order is lost in transit

To request a refund, please contact us within 7 days of receiving your order with:
• Your order number
• A photo of the item
• A brief description of the issue

Once approved, refunds are processed to the original payment method.

Exchanges

Because each piece is unique, we cannot offer traditional exchanges.
If your item arrived damaged, we can offer:
• A replacement (if a similar item is available)
• Or a refund

Cancellations

Orders can be cancelled within 24 hours of purchase as long as they have not been shipped.

No Returns on:

• Custom pieces
• Used items
• Items damaged due to improper care
• Minor variations in color or form (expected with handmade ceramics)

Shipping Costs

Shipping fees are non-refundable unless the order arrived damaged or incorrect.

Contact

If you have any issues with your order, please reach out at:

info@bkceramics.ca

We will always try our best to help.